![]() ![]() ![]() We asked the vendors to respond in a standard format, and their actual responses are linked to by each of their names below (numbers after a brand name link to separate documents of the response). We got responses from 15 brands to which we sent those questions. If the customer brings the tool to a store or dealer, will they get an immediate replacement?.If the customer has to send it somewhere, who pays shipping charges?.Who determines if the tool is covered under warranty, and how do they do that?.If to a service center, how many certified repair facilities are there in the US?.How do you get service (bring the tool to store, bring it to a dealer, send it to a repair center, etc.)?.Is the customer responsible for part of the repair/replacement expense?.How long a time from purchase does the customer have to register?.How do you require registration to be done, if at all?.So here’s what we asked each brand:įor each category o power tools that you sell (if there’s more than one), including batteries: We figured that there are 14 questions that cover the bases as far as what we really need to know. And they did! Here are the questions we asked So here at Tool Box Buzz, we decided to ask the vendors themselves to answer those basic questions for you in plain English. Yet we all have the same few basic questions with regard to each brand’s warranty. Comparing warranties between manufacturers has always been difficult, if not practically impossible. ![]()
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